Q) Does Tracking The Eye Spyware/Adware or anything
like that?
A) 100% NO...WE HATE SPYWARE, we get revenues from orders, not addware, if
we added Adware or Spyware no one would want to order, so no, we hate it and fight
it, and our servers are scanned for these types of programs constantly. Feel
confident that if you download Tracking The Eye that you are only gettting Tracking
The Eye.
Q) Do you have a Macintosh version?
A) No we do not *but* you can try McHurricane here
is their link http://members.aol.com/stormeye/mchurrDownload.html
(McHurricane is not affiliated with GenCode Systems or
Tracking The Eye in any way, please contact them for more information and support.
McHurricane is Copyrighted 1988-2001 by Al Boyd,
All rights reserved.)
Q) I use AOL and I can not get the coordinates from the Internet, why?
A) You need to be running the Windows 95 or 98 version of AOL, open the About America
Online dialog box and see if it says "AOL for Windows" or if it says "AOL for Windows
95" or "AOL for Windows 95 and Windows 98". If it says "AOL for Windows" you will
need to upgrade your version of AOL before you can use the Internet options. GO
UPGRADE
Q) Does Tracking The Eye require IE to run or can I use it with Netscape?
A)If you are using Tracking The Eye with Windows 95 or NT 4.0 there is no problem
with Netscape being installed but we highly recommend that you have IE 3.02 or higher
installed for TTE to work correctly because TTE uses some of the DLL's that are
installed with IE. Some users have had success with Netscape but we do not support
this configuration at this time. Windows 98 or NT 5.0 users do not have to worry
about this because all required DLL's come with the OS so you can have any browser
you want.
Q) I get a message "A connection with the server could not be established"
A) Be sure you have IE 3.02 or higher installed on your computer, if you do not
have IE on your computer you can use TTE off line only, you need to have IE 3.02
or higher installed and working to get the Internet data. If you are using AOL and
you are getting this message refer to the above FAQ.
Q) I get a message about error parsing URL
A) The answer to this error can be found in the login message box, as soon as you
connect there is an opening message, this message will tell you the problem such
as "You are not a registered user" or other message, please read this message.
Q) I am trying to upgrade my Tracking The Eye to a newer version and I can not find
the registration box, where is it?
A) If you are upgrading and you want to remove your old registration it can be found
in the file called trackeye.ini in your Windows directory, simply delete the file
called trackeye.ini in your Windows directory and TTE will ask you for your registration
the next time you use it.
Q) My computer is behind a firewall and I use a proxy, can I still us TTE?
A) If you behind a firewall you can use TTE with through a proxy but you will need
to have IE 3.02 or higher loaded on your system and running with the correct proxy
settings in IE. TTE uses IE's proxy DLL's to get out behind a firewall.
Q) I can not get satellite images why?
A) To get the satellite images you will need have IE 3.02 or higher loaded and working
on your system. TTE Does NOT require IE for other functions like coordinate updates,
only the images so Netscape users can still use TTE without the images.
Q) Is Tracking The Eye Y2K Compliant?
A) Yes if it is Tracking The Eye 99, Version 5.5 or higher. If you are running
a version before Tracking The Eye 99 you should download version 5.5 or higher.
Q) Where do I find the coordinates for my city?
A) You may want to try calling your local airport or TV station.
Q) I lost my registration number where can I find it?
A) Tracking The Eye stores your registration information in the file called trackeye.ini
in your Windows directory, open the file and look under the Registration Info section
for your name and number.
"Registration Info:
Name=Your Name
Number=YOURREGNUMBER1234
Q) I lost my registration and I looked in the trackeye.ini file and I still can not
find it, what now?
A) We can look up your registration but you must send this complete information,
this information will be verified for its legitimacy:
Name
Address
Phone number
Original email address when registered
The approximate date you registered
Method of registration you used (Internet - 1-800 number - Postal Mail)